Talent Acquisition Delivery identifies, attracts, assesses and onboards diverse, top talent for Member Contact, entry level and experienced professional full-time careers.
The Contact Center Operations (CCO) & Collections team supports all positions from entry level to experienced professional hiring within both CCO as well as Collections Business Units.
To gain valuable insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education.
Participate in a collaborative, team driven network, and interact with multiple departments. Receive guidance and direction from team and management.
Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities.
Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.
This is a year-round, Full-Time or Part-Time, minimum 30 hours per week, flexible internship based on school schedule.
- Collaborate with cross-functional teams on strategic business projects
- Process and update data in automated systems; may generate and analyze reports
- Provide support to assigned department; may work on small projects or portions of larger projects
- Support business strategy and initiatives within the business unit and / or across the organization
- Assist and collaborate with various levels of staff to accomplish tasks / assignments
- Perform research and analysis; may include quantitative and / or qualitative analysis
- Maintain professionalism in all interactions, placing member service as priority
- Provide comprehensive day-to-day operational support
- Provide support in functional areas of the credit union
- Perform other duties as assigned
- Must be pursuing a degree from an accredited college / university
- Ability to manage and prioritize multiple time sensitive requests
- Effective organizational, planning, and time management skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem-solving skills
- Ability to exercise initiative and good judgment to make sound decisions
- Ability to adapt to new technologies
- Ability to provide exceptional customer service
- Effective word processing, presentation, and spreadsheet software skills
- Ability to work independently and in a team environment