Customer Care / Warranty Representative

Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal , and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

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Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas : Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities

Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Customer Care Representative as we grow in our Nashville, TN Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!??

Key Responsibilities :

Follow up on all warranty requests to vendors / contractors to ensure prompt service to the customer

Knowledge and Skills :

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution

Requirements :

Premier Benefits to Support YOU :

We offer a comprehensive benefits package, including :

The typical schedule of this position will be Monday ??? Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.