Sales Renewals Representative

Envision Yourself At Barracuda!

The US sales renewals team, based in Alpharetta, GA and Campbell, CA is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This role reports to a Renewals Sales Manager and requires being onsite daily for the first three months. After this initial period, the position transitions to a hybrid schedule with typical onsite work days expected on Monday, Wednesday, and Friday.

What You'll Be Working On :

• Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
• Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 120 days in advance
• Create and provide proposals, negotiate, and supply any related documentation and / or information at least 60 days in advance to facilitate the renewal
• Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
• Identify upsell opportunities within customer accounts and partner with a sales representative to close
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
• Responsible for achieving monthly / quarterly revenue targets through accurate forecasting and sales skills

What You Bring To The Role :

What You'll Get From Us :

Campbell, CA only. The anticipated on-target earnings range for this role is $76,500 - $90,000. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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