TxDMV - VTR Operations Specialist

County Compliance Specialist

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

This position provides customer service for vehicle titles and registration activities in the Title Control Systems Section of the Vehicle Titles and Registration Division (VTR). Work involves handling confidential and sensitive correspondence and communications regarding compliance with State and Federal vehicle titles and registration laws, rules and regulations. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work independently on assignments; however, all unusual issues are referred to the supervisor.

Essential Duties :

• Provides routine information and assistance pertaining to vehicle titles and registration procedures, laws, rules and / or regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.
• Prepares and edits correspondence / production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style using a personal computer and applicable software.
• Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.
• Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems.
• Processes applications for titles and registrations which require special expertise or additional research.
• Makes complex decisions based on interactive inquiries and dialog with appropriate titles and registration software applications.
• Assists in analyzing and verifying evidence presented in support of applications for transfer of titles and registration for motor vehicles and approves / disapproves applications.
• Maintains a specialized expertise in resident and non-resident vehicle titles and registration laws, rules, regulations, policies, and procedures.
• Answers multi-line telephones and provides internal / external customer service, routes messages, and responds to inquiries through oral and written communications.
• Maintains a harmonious working relationship with coworkers, management, and customers.
• Collects, delivers, or moves boxes, mail, files, license plates, records or other items weighing up to 25 pounds.
• Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs additional / other job-related duties as assigned by the Supervisor or Lead Worker.

Qualifications :

Minimum Requirements :

Benefits :

Qualified Employer :

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program.

Registration, Certification and / or Licensure :

Job offers and continuation of employment is contingent upon :

Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Military :

An Equal Opportunity / Affirmative Action Employer :

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.

If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.