Room Attendant

Job Description

Job Description

As a Hilton Room Attendant, you will play a critical role in delivering the exceptional guest experience Hilton is known for. You are responsible for the cleanliness and maintenance of guest rooms, public spaces, and designated back-of-house areas, ensuring all areas meet or exceed Hilton brand and cleanliness standards.

Essential Duties and Responsibilities :

• Prepare housekeeping cart with the necessary supplies, linens, and amenities to service assigned rooms.
• Follow Hilton’s safety protocols and knocking procedures before entering guest rooms.
• Clean guest rooms thoroughly and efficiently within designated time standards, including bathrooms, windows, beds, and floors.
• Replace linens, replenish amenities, and ensure all items are restocked to brand standard.
• Follow proper procedures for reporting and handling of lost and found items.
• Ensure guest room doors are securely closed after servicing.
• Maintain cleanliness in corridors, service areas, and housekeeping storage rooms.
• Accurately report clean rooms to the Housekeeping Supervisor for inspection.
• Immediately report maintenance issues, broken items, or safety hazards to appropriate personnel.
• Properly handle and return all room and section keys after each shift.

Additional Responsibilities :

Knowledge, Skills, and Requirements :

Position Summary / Resumen del Puesto :

As a Room Attendant, you are responsible for cleaning and maintaining guest rooms, pasillos, áreas públicas y áreas internas (como lavandería y cuarto de blancos), siguiendo los estándares de Hilton y las políticas del hotel. Your goal is to ensure a clean, comfortable, and welcoming environment for our guests.

Essential Job Functions / Funciones Esenciales :

Marginal Duties / Funciones Adicionales :

Requirements / Requisitos :