Customer Solutions Manager

Customer Solutions Manager

At Peerless, we're not just another manufacturing company - we're a team on a mission to grow. Rooted in Buffalo, NY, we've built our reputation on technical expertise, responsiveness, and reliability. But we're not stopping there. We're ready to take this company to the next level, and we need bold, driven leaders who want to be part of that transformation.

If you thrive on solving problems, empowering teams, and creating customer experiences that build lasting trust, this is your opportunity to make a lasting impact. We're seeking a dynamic, motivated and strategic player to lead our quoting and customer solutions team.

As our Customer Solutions Manager, you will lead and inspire the team that drives our quoting and order management processesthe beating heart of our customer experience. This is more than a management role; it's a chance to empower people, build trust with customers, and spark change that moves the company forward.

Team Leadership & Growth

• Lead, mentor, and inspire a team of 23 quoting and customer service specialists.
• Empower your team to think strategically, problem-solve quickly, and take ownership of their work.
• Support team development through training, process guidance, and cross-functional collaboration.
• Foster a culture of accountability, responsiveness, and continuous improvement.

Quoting & Customer Solutions

Customer Relationship Excellence

Driving Process & Company Growth

Qualifications and Experience

Salary

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

This is more than a job, it's a chance to lead change, shape growth, and be part of something bigger. You'll work in a collaborative, supportive environment where your voice matters, your ideas are heard, and your leadership directly impacts our success.

At Peerless, we believe in equity, diversity, and inclusiveness. We welcome and encourage applicants of all backgrounds to apply.

If you're ready to bring your passion, leadership, and drive to a growing company that's ready to evolvelet's build the future together.

Peerless is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff. Peerless is an Equal Opportunity employer. Minorities, women, and individuals with disabilities are encouraged to apply.