Front Desk Attendant / Culture Expert

Job Description

Job Description

Benefits :

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Wellness resources

Description

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Must Haves

Communicating with supervisors, peers, or subordinates : Must provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner.

Qualifications

Must be at least 18 years or older to apply.

Responds to members requests with a can-do attitude. If its an issue that you cannot resolve, relay the information to the manager / supervisor on duty to handle

Must have a friendly, outgoing personality and enjoy social interaction

Must have a cooperative, positive and optimistic attitude.

Must exhibit enthusiasm for the club and for the job.

Must be a patient, courteous listener, and able to show empathy

Must have the ability to prioritize and work within a fast paced environment.

Abel to work as part of a team

Demonstrate excellent problem solving and communication skills

Schedule Needs

Have flexibility with their schedule

Have ability to work weekends, holidays, early morning and / or late evenings

Key Responsibilities

Greet and provide prompt courteous customer service.

Assists members and guest with questions and product selection.

Maintain a positive attitude and take initiative.

Maintain excellent communication skills : phone, within a team, and between co-workers

Maintain product knowledge for products at front desk.

Working knowledge of Club Ready so can perform following tasks :

PT, Membership, Pilates, Stretch and Merchandise Sales

Provide answers to simple billing inquiries.

Search for prospects and members.Maintain Anatomy aesthetic, appearance, atmosphere, and culture.

Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.

Daily Procedures

Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.

Utilize cash and Club Ready POS system management

Receive and process membership and service payments

Guide customers with regards to the latest club promotions, discounts, and / or special events.

Receive deliveries and ensures they are taken to their proper destination within the club.

Maintain a personal, professional and helpful image upholidng Anatomys customer servicew standards

Daily Expectations

Maintain cleanliness of the desk, desk area, and lobby

No personal tasks (i.e. texting, emailing, web surfing, personal phone calls

Keep front desk area (top and behind) and lobby neat and tidy

Stay up to date on interdepartmental communication emails

Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club

Have a pleasant demeanor when addressing all members and guesst entering and leaving the club

When greeting members and guests in person or on the phone, voice is always smiling.

Make eye contact when speaking to members and guests.

Follow and complete Opening and Closing checklists provided.