Loan Administration Lead

Responsibilities include but are not limited to :

• Supervise the Payment processing area daily and oversee the handling of customer inquiries regarding payment discrepancies, ACH returns and research all other payment related issues.
• Provide guidance and training to the payment processing, reconciliation and and clerical staff to ensure high quality customer service levels.
• Oversee the administration of ARM loans including the verification of rate indexes, scheduled rate adjustments and notices of rate changes to our customer base.
• Reconcile specific general accounts as well as provide back up to the Reconciliation Specialist as needed.
• Ensure that loan administration processes adhere to legal, regulatory, and company guidelines, while identifying and mitigating any potential risks related to loan servicing. Monitor and follow up on all commitments to contribute to management and departmental effectiveness.
• Perform the unapplied review and maintain accurate loan records and documentation.
• Identify areas for process improvement, recommend solutions, and implement changes to increase efficiency, reduce errors, and improve quality of service.
• Ensuring compliance with loan agreements, ensuring timely loan disbursements and addressing issues as they arise during the construction phase and ensuring that each loan is being serviced appropriately.

Required Skills :

Required Experience :

Preferred Experience :