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Client Service Consultant
Client Service ConsultantGTM Payroll Services Inc • Clifton Park, NY, USA
Client Service Consultant

Client Service Consultant

GTM Payroll Services Inc • Clifton Park, NY, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you passionate about delivering exceptional service and building trusted client relationships? Join our dedicated team as a Client Services Consultant , where you'll play a key role in providing white-glove support to private household clients. In this position, you'll ensure every client interaction is handled with care, accuracy, and professionalism-creating seamless experiences from onboarding through ongoing support.

What You'll Do

  • Serve as the main point of contact for assigned clients, managing relationships from onboarding through ongoing service.
  • Provide high-quality, timely, and accurate assistance , ensuring client needs and expectations are met.
  • Deliver white-glove service through proactive communication, reliability, and personalized follow-up.
  • Coordinate new client setup and implementation to ensure smooth transitions and accurate data capture.
  • Partner with internal teams (Payroll, Tax, HR, and Insurance) and external vendors to resolve complex issues
  • Maintain strong knowledge of payroll systems, payroll tax compliance, and HR principles to support client inquiries.
  • Identify opportunities to improve client processes and contribute to overall service enhancements .
  • Maintain accurate and thorough documentation of all client interactions.
  • Collaborate with team members to uphold consistent service standards and share updates.
  • Engage proactively with clients to gather feedback, anticipate needs, and promote long-term satisfaction and retention.
  • Support clients in using payroll and HR platforms effectively to enhance their independence.

What You Bring

  • Bachelor's degree in business or related field, or equivalent experience.
  • 4-5+ years of client-facing experience in client services, account management, or customer support.
  • Experience supporting high-level or VIP clients
  • Strong communication skills-both written and verbal-with the ability to convey information clearly and professionally.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail, accuracy, and follow-through.
  • Proficiency with Microsoft Office Suite , CRM tools, and payroll / HR software.
  • Ability to handle confidential information with discretion and professionalism.
  • Service-oriented mindset with strong problem-solving and ownership skills.

    • Preferred Qualifications

  • Professional certifications such as FPC or Customer Service / Customer Experience
  • Familiarity with payroll operations and payroll tax regulations.

    • What Makes You Successful Here

  • You thrive on providing responsive, high-quality service that builds trust.
  • You stay calm, flexible, and professional in a dynamic environment.
  • You seek opportunities to enhance performance and improve processes.
  • You collaborate effectively, sharing information and supporting team success.

    • Why You'll Love Working Here

  • Collaborative and supportive team environment.
  • Opportunities for professional development and growth.
  • Commitment to excellence and client satisfaction.

    • Apply today to join a team that values exceptional service, integrity, and lasting client relationships.

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    Client Consultant • Clifton Park, NY, USA