Receptionist - Grandview Plaza Clinic Location

Front Office Assistant

Under direct supervision is responsible for greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. Ensures all appropriate forms are complete, accurate, and signed according to company guidelines. Serves as a liaison between patient and medical staff.

Essential duties and responsibilities :

• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed.
• Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.
• Distributes condolence cards to patient's families as requested.
• Maintains lobby area in a neat and orderly manner.
• Identifies "no shows" and forwards for patient notification.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic / corporation. Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.

Education and / or experience :