Customer Service Representative

Williams-Sonoma Inc.

Customer Service Representatives – Work from Home!

Now accepting applications for Full-Time Seasonal staff until October 2025.

Must be located in these states : AZ, MS, OH, FL, NC, AL, ID, AR, PA, VA, OK, WI, GA, TN, UT, KA, MD, MN, CT.

For an immediate response, please apply here directly : Customer Service Representative - FULL TIME SEASONAL - Williams-Sonoma Inc. Customer Care Centers .

Why Join Us?

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We’re looking for dedicated Customer Service Associates to join our remote team! In this role, you’ll provide world-class support, resolve inquiries efficiently, and be a brand ambassador—all from the comfort of your home.

If you love helping people, finding solutions, and making a real impact, this role is for you!

Your Day to Day (Essential Functions) :

Customer-Focused Support :

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership :

Service with Integrity :

Collaboration & Continuous Growth :

What We Offer :

What We’re Looking For :

Technology Requirements Overview :

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable :

Tablet-based / convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems :

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.

What antivirus protection do I need?

You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.

Web Browser :

Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.

Random Access Memory (RAM) :

6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

Internal Storage :

You must have enough free space available to both install needed systems and run these systems effectively.

Display / Monitor :

Minimum Optimal Screen Resolution : 1920 x 1080.

Devices and peripherals needed :

We highly recommend you have the following headsets for best results during your employment.

MPOW.

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http : / / speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

About Williams-Sonoma, Inc. :

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.