Customer Care Advocate

A company is looking for a Customer Care Advocate to work remotely, primarily handling patient inquiries and insurance verification.

Key Responsibilities :

Answer inbound calls and provide estimates of patient responsibilities based on insurance coverage

Document patient information and payment options in the customer support system

Maintain confidentiality of patient data and assist in other departments as needed

Required Qualifications :

High school diploma or equivalent

3+ years of experience in a high-volume Contact Center environment

3+ years of customer service experience in a healthcare setting

Proficient with Microsoft Office and virtual communication tools

Experience with health insurance and benefits investigations is preferred