The Information Technology (IT) Technician IV provides an advanced level of support to users and IT Technicians of SES IT equipment located onsite and offsite.

Good customer service skills
• Clear and concise communication skills
• Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice
• Providing supervision, assists with solving routine and advanced user problems identified to the Help Desk
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel or technician
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Develops, Review and Updates required documentation in according to SES practice or procedure
• Possesses knowledge and specializes in the maintenance and sustainment of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware)
• Other duties as assigned

Education:

• Bachelor's Degree in computer related field

Experience:

• 12-15 years IT support experience

Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.