REVENUE CUSTOMER EXPERIENCE SPECIALIST INTERMEDIATE • - 11052025-72821

Job Information

State of Tennessee Job Information

Opening Date / Time

11 / 5 / 2025 12 : 00AM Central Time

Closing Date / Time

11 / 11 / 2025 11 : 59PM Central Time

Salary (Monthly)

$3,229.00

Salary (Annually)

$38,748.00

Job Type

Full-Time

City, State Location

Nashville, TN

Department

Revenue

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY

For more information, visit the link below :

https : / / www.tn.gov / revenue / motor-carrier.html

This job is designed as 70% remote

Qualifications

Education and Experience : Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following : management, administrative support, customer service, or call center experience.

Substitution of Experience for Education : Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years.

OR

Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).

OR

Experience equivalent to one year as a Customer Experience Specialist Associate

• with the State of Tennessee.

Necessary Special Qualifications : None.

Examination Method : Education and Experience, 100%, for Preferred Service positions.

Overview

Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.

This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessees Vehicle Title and Registration System (VTRS).

This class differs from the Revenue Customer Experience Specialist Associate

Responsibilities

Competencies (KSA's)

Knowledge, Skills, Abilities, Competencies, and Tools / Equipment :

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications :

Please include your Driver's License Information under the Licenses and Certifications section of your application.