Help Desk Technician

1. Experience working in a Help Desk / Customer Service environment, troubleshooting technical issues for both hardware and software. This team receives about 100 calls per day.

2. Must have experience troubleshooting Windows 10 issues.

3. Must have experience working in a fast-paced environment and must be able to multi-task. This team is handling calls, documenting processes, logging calls, maintaining and tracking equipment ordering, and they also do some imaging.

• Position Information :
• This consultant will be working on a team of 4 Help Desk Technicians.
• 90-95% of the time of this consultant's time will be spent on the phone with government employees and will need to provide quality support with a high degree of customer satisfaction. The other 10% will be doing a mixture of documenting / reporting on common issues, maintaining call logs, imaging, and working on assigned tickets.
• This consultant will have to provide technical expertise and problem resolution to ensure maximum user productivity and minimal downtime.
• This person will be dealing with finance issues 70% of the time
• This person will be doing a lot of password resets
• Setting up and adding users in Active Directory

In summary, the technician will spend the majority of their day handling phone calls to provide technical support for government employees who are using proprietary applications and the rest of their time will be spent doing documentation, reporting and imaging.

• Skills

Ticketing system, Phone support, Technical support, Service desk, Help desk support, Windows, Office 365, Windows 7, Microsoft office, troubleshooting, help desk, support, customer service, Password reset, windows 10

• Top Skills Details

Ticketing system,Phone support,Technical support,Service desk,Help desk support,Windows,Office 365,Windows 7,Microsoft office

• Additional Skills & Qualifications

This person will be interacting with agency workers in North Carolina so communication and customer service skills will have to be excellent. Personable team members that can multi-task and are willing to help and volunteer to take on extra work.

• Experience Level

Entry Level

• Job Type & Location

This is a Contract to Hire position based out of Brentwood, TN.

• Pay and Benefits

The pay range for this position is $18.00 - $22.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Brentwood,TN.

• Application Deadline

This position is anticipated to close on Dec 12, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.