Universal Branch Representative I

Job Description : PRIMARY FUNCTION :

The Universal Branch Representative performs the duties of both a Teller and MSR. This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.

JOB DUTIES AND RESPONSIBILITIES :

Teller Responsibilities :

• Establishes member relationships through quality service and cross selling VACU products / services to meet member needs
• Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
• Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
• Disburses cash accurately and maintains a cash drawer, balancing it daily
• Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and / or cash limits as required by VACU policy
• Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives

Member Service Responsibilities :

JOB QUALIFICATIONS :

Knowledge : Thorough understanding of products and services offered by financial institutions preferred

Skills : Satisfactory computer skills required.

Abilities : Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.

Minimum Education and Experience :

Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS)

PHYSICAL REQUIREMENTS :

This job requires the ability to sit and stand for long periods of time.

This job requires occasionally lifting up to 50 pounds and / or up to 30 pounds frequently.