Customer Experience Analyst

Customer Experience Analyst

Our Customer Experience Team at Unum is looking to add a Customer Experience Analyst to the team. This individual will work within the Customer Experience Insights Team with a mission to equip and rally Unum with actionable insights. This role is focused on research execution, trend reporting, and analysis to inform business leaders of the health of our brand and customer experience, while helping provide actionable insights and guidance on ways to improve overall satisfaction and key performance indicators to decision-makers across the organization. This professional position is a key contributor in Unum's new Customer Experience Organization (CXO), holds assigned accountabilities for assisted project management and continues to increase exposure to all of the company's operational areas while helping turn CX insights into action. This is a hybrid opportunity out of our Portland, Maine, and Chattanooga, Tennessee, locations.

Job Specifications :

• BA or BS required or equivalent / relevant work experience. Market research certification or equivalent a plus.
• Background and experience in utilizing social sciences, marketing principles, statistics, and continuous improvement methodologies as required.
• Ability to draw trends and correlations between multiple data sets.
• Experience with experimental design, survey development, statistical analysis, reporting research results, and utilization of statistical software (SPSS, SAS, R, SQL / Teradata, Qualtrics, etc.) a plus.
• Experience with statistical modeling a plus.
• Highly inquisitive, curious, open-minded, and team-oriented; innate sense of building connections with data and interrelationships across business operations and principles.
• Excellent listening, written, and verbal skills from project design through presentation.
• Demonstrates superior project management skills.
• Excellent Word, Excel, and PowerPoint skills.
• Must have a strong focus on detail and precision.

Principal Duties and Responsibilities :

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location, and experience. $45,600.00-$86,200.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.