Job Description
Job Description
Benefits :
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
FMM is seeking a motivated professional to fulfill our Client Services Representative position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.
Job Summary : The Client Service Representative is our main point of contact for our clients and displays a high level of customer service while working in a fast paced call center.
Essential Job Duties and Responsibilities : ( Included but not limited to)
Assist with updates to client data in multiple online software programs, including service location addresses, client contacts, vendor contacts, and material purchasesReceive and take appropriate action for incoming phone calls and emails for service requests for clientsCreate, assign and issue preventative and on-demand work orders for all clientsObtain approval from clients for on-demand work order costsDispatch vendors to perform general repairs and maintenance, providing assigned work order informationFollow up and update all work order requests according to the service level agreementMaintain electronic filing system for all clientsAssist Client Manager with standard reports for all clientsGenerate and send open and completed work order reports to Client Manager weeklyTrain vendors on work order and invoicing requirements and proceduresRespond to after hours service calls when scheduledThis job description is a summary of the primary duties and responsibilities of this position. It is not intended to be a comprehensive listing of all duties and responsibilities. The company reserves the right to change is descriptions at its discretion.
Required Skills and Abilities :
Minimum of 2 years experience in customer serviceExcellent customer service and interpersonal skillsExcellent verbal and written skills for internal and external communicationProficient with all Microsoft applications, Adobe, QuickBooks or similar accounting software, electronic filing systemsAbility to multi-task and work in a fast paced environmentMaintain a positive attitude while providing courteous and prompt service to internal and external clientsSupport your department and the company through teamwork, integrity, quality job performance, and integrityPhysical Requirements :
Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at a timeAbility to pass a Fit for Duty ScreeningBenefits :
Health Insurance-FMM will pay 50% of the employee's premium401K Contribution-FMM will match employee contribution up to 3%Optional voluntary benefitsPaid Time OffPaid HolidaysEmployee Assistance ProgramCompany Provided Health Club membershipAt FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.
