Licensed Insurance Account Manager

Job Description

Job Description

Join Barrows Insurance, a trusted name in the insurance industry, as a Licensed Insurance Account Manager. Our commitment to providing exceptional customer service is the cornerstone of our operations in Mansfield, Massachusetts. As a key player in our dedicated team, you'll be responsible for managing and nurturing relationships with our valued clients. We are seeking a motivated individual who thrives in an in-office environment and is passionate about making a difference in people's lives through exceptional service and insurance solutions.

At Barrows Insurance, we believe in creating a welcoming and supportive work atmosphere where every team member contributes to our mission of delivering peace of mind to our clients. If you are driven, resourceful, and ready to grow in a collaborative and positive setting, we invite you to apply and become an integral part of our team. Your role will empower you to make meaningful impacts, build lasting client relationships, and provide comprehensive insurance solutions. Embrace the opportunity to work with a company that values your contributions and invests in your professional journey.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Parental Leave

Career Growth Opportunities

Retirement Plan

Profit Sharing

Quarterly Bonus

Employee Lunches

Employee Outings

Business Casual

Paid Holidays

Community Service Oriented

Hands on Training

Mon-Fri Schedule

Paid Training

Paid Continuing Education

Responsibilities

Client Engagement : Proactively reach out to clients to review their current insurance policies and suggest favorable adjustments or improvements.

Policy Management : Oversee policy renewals, handle policy adjustments, and ensure client records are accurate and up-to-date.

Client Support : Address client inquiries and issues promptly, offering comprehensive solutions to meet their needs.

Cross-Department Collaboration : Work closely with underwriters, claims adjusters, and other team members to streamline customer service processes.

Upselling Potential : Identify opportunities for additional coverage or services that align with clients' needs and goals.

Regulatory Compliance : Ensure all actions and decisions comply with state insurance regulations and company policies.

Continuous Improvement : Actively participate in training programs to improve knowledge of insurance products and customer service techniques.

Requirements

Licensing : Must hold an active Massachusetts or Rhode Island insurance license in Property and Casualty.

Experience : Minimum of two years in an insurance customer service role or similar industry experience.

Customer Service Skills : Exceptional communication and relationship-building skills to ensure client satisfaction.

Problem-Solving : Ability to effectively resolve client issues and provide solutions in a timely manner.

Detail-Oriented : Strong attention to detail to accurately handle customer accounts and documentation.

Organizational Skills : Demonstrated ability to manage multiple client accounts efficiently and effectively.

Technology Proficiency : Comfortable using CRM systems, Microsoft Office Suite, and industry-specific software.

Team-Oriented : Ability to work collaboratively with a team to achieve department and company goals.