Personal Consultant International

JOB SUMMARY : Responsible for selling Oceania Cruises (OCI) products directly to consumers in international markets by cultivating and maintaining customer relationships. This includes initiating calls to customers, building rapport, recommending modifications to products & services, promoting customer retention, driving direct sales, and ensuring an overall superior customer service experience with OCI.

DUTIES & RESPONSIBILITIES :

• Promote sales to direct international consumers by initiating calls. Use Oceania Live and SF Campaigns to act on leads and / or prospects in order to identify travel needs, present and / or explain OCI cruise products, and make travel recommendations.
• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations. This includes meeting customer retention goals and following up with consumers, as necessary, in order to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists / contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI products based on client travel history.
• Acquire in depth industry and OCI company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
• Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participate in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE : High School Diploma

FIELD(S) OF STUDY : Bachelor's degree in Marketing, Business Administration or related field of study preferred.

EXPERIENCE :

COMPETENCIES / SKILLS :

EQUAL EMPLOYMENT OPPORTUNITY :

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health : It's the Law