Guest Services Team Member- Kentucky Sports Factory

OPERATIONS TEAM MEMBER- Kentucky Sports Factory

Sports Facilities Management, LLC

LOCATION : Madisonville, KY

DEPARTMENT : OPERATION

REPORTS TO : OPERATIONS MANAGER

STATUS : PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY :

Kentucky Sports Factory is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Madisonville, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Kentucky Sports Factory is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY :

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion / changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation / setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Complete special projects, daily assignments, and other duties as directed by management
• Setup and take down of indoor courts and outdoor fields, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of facility
• Assist with parking, to include directing customers to parking spots, collecting parking fees, etc.
• Perform all other duties as assigned

MINIMUM QUALIFICATIONS :

WORKING CONDITIONS AND PHYSICAL DEMANDS :

PREFERRED :

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