Clinical Operations Manager

Job Description

Job Description

Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs.

TSINY is looking for Clinical Operations Manager for Counseling and Crisis Center with one of our mental health Outpatient programs located in Jamaica (Queens), NY.

Salary : $100,000 annually, Exempt, Full-Time

Full Benefits : Medical, Dental, Vision, 403b, Pension, Life Insurance

Position Summary

The Clinical Operations Manager is responsible for oversight of the Counseling & Crisis Center. They are tasked with ensuring the therapeutic and psychiatric needs of clients with psychiatric and with co-occurring disorders are met and the program is aligned with regulatory standards, program guidelines and TSINY operating standards. They are responsible for managing the Clinic’s relationships with external partners, including Managed Care Organizations.

Essential Functions

• Provide weekly supervision to assigned staff.
• Ensure that program remains in compliance with OMH regulations.
• Conduct internal review of records for monthly chart certification audits.
• Collaborate with management team to develop policies and procedures aimed at improving the overall quality of services and consumer outcomes.
• Monitor Managed Care credentialing.
• Provide training and orientation for new staff as needed.
• Collaborate with Clinical Supervisor to complete introductory employee evaluations and annual goal setting for staff.
• Monitor program budget.
• Manage front desk operations, including insurance eligibility, pre-authorizations and scheduling.
• Serve as liaison to Corporate Compliance for incidents involving consumers.
• Monitor program statistics and produce requisite reports.
• Oversee billing-related activity in the Counseling and Crisis Center and liaison with Fiscal Department for denied billings.
• Maintain caseload of approximately 20 consumers when needed.
• Manage SOMH Continuous Quality Impact projects.
• Complete monthly program and annual reports in collaboration with Clinical Supervisor.
• Attend staff meetings and administrative meetings.

The ideal candidate will :

Experience / Education / Skills / Abilities

LMHC or LCSW with a minimum of three years’ supervisory experience in a clinical setting.