Field Service Technician

Job Description

Job Description

Description :

Guiding with Principles and Passion! Newman Tractor is a heavy equipment sales, rentals & parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. Our aim is to hire humble & hungry individuals looking to grow in their career both personally & professionally. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!

The Field Service Technician is responsible for performing diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations. This role requires technical expertise, strong problem-solving skills, and a commitment to providing exceptional customer service. The technician will use advanced tools, telematics data, and a structured pre-trip process to ensure high first-time fix rates and equipment reliability.

Requirements :

Diagnostics and Repairs :

• Diagnose mechanical, hydraulic, and electrical issues in heavy equipment such as excavators, loaders, bulldozers, and motor graders.
• Perform necessary repairs, adjustments, and replacements to restore equipment functionality.
• Utilize diagnostic tools, telematics data, and machine history to identify and resolve issues efficiently.

Preventative Maintenance :

Pre-Trip Preparation :

Review Machine History :

Analyze Telematics Data :

Determine Most Likely Failure :

Gather Necessary Parts and Tools :

Proceed to Service Call :

Customer Interaction :

Documentation and Reporting :

Safety and Compliance :

Performance Metrics :

QUALIFICATIONS

Technical Expertise :

Experience :

Skills :

Other Requirements :

Physical and Environmental Conditions :

BENEFITS

WORK DETAILS