Design Manager Job at ServiceUp in Campbell

Overview

ServiceUp is on a mission to revolutionize auto repair. We’re the platform fleets and insurers use to manage every repair in one place. We bring collision, mechanical, and maintenance together with workflow automation, live status, AI-assisted decisions, data-backed approvals, and a national shop network. Customers use ServiceUp to reduce downtime, control costs, and keep vehicles on the road.

We’re built on ownership and impact. You’ll work cross-functionally, make informed decisions with real customer context, see results quickly, and grow with team support and clear goals. You’ll join a fast-growing, Series B funded team and help set the new standard for auto repair software.

What You’ll Do

About the Role : At ServiceUp, we’re looking for a hands-on Design Manager to lead and grow our design team while owning the full product design lifecycle—from research and customer journey mapping to high-fidelity UI and workflow automation. You’ll be at the forefront of how ServiceUp creates user-first, AI-enhanced, and data-driven solutions for complex repair logistics.

This role balances hands-on design with design leadership. We’re looking for a leader who is passionate about both high-level design strategy and getting their hands dirty with the design work. You will guide designers in developing software interfaces, ensuring best-in-class interaction design, and enhancing the ServiceUp platform experience. You’ll mentor designers, champion design excellence, and collaborate cross-functionally to deliver intuitive, scalable solutions.

Responsibilities

• Team Leadership : Oversee and mentor a growing UX / UI team, ensuring high standards in interaction design, UI, and human-centered design.
• Creation and Craft : Lead the design of workflows, user prototypes, wireframes, high-fidelity mockups, and visual designs that balance function and elegance.
• User-Centered Advocacy : Champion user-centered design principles and build empathy for end-users (internal and external) through research, usability testing, and real-world feedback.
• Strategic Guidance : Set direction for design strategy, align with ServiceUp’s business objectives, and define scalable UX principles, playbooks, and systems.
• Cross-Functional Collaboration : Collaborate closely with Product, Engineering, and Operations to align design efforts with development requirements and business needs.
• Mentorship : Serve as a direct manager and mentor to designers, modeling exemplary behavior and defining what constitutes great design.
• Innovation Facilitation : Lead teams through ideation, feasibility assessments, and design workshops to enhance design and development processes.
• Design Quality Assurance : Conduct design reviews and ensure consistency and quality across workflows and systems.
• Design Planning : Create design plans that align with product releases and drive user experience metrics and outcomes.
• Culture Building : Foster a strong design culture that grows design practice and inspires teams to do their best work.
• AI and Automation : Leverage AI and automation tools to prototype, streamline processes, and enhance complex workflow design.
• Data-Driven Decision-Making : Analyze behavioral insights, research findings, and product data to inform and refine design decisions.

Qualifications

Why You’ll Love Working Here

We live our values every day : Team First, Work Smart, Own It, Be Bold, Push Boundaries . If that sounds like you, you’ll fit right in.

What We Offer

Benefits may vary by location and role

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.

The pay range for this role is :

175,000 - 205,000 USD per year (SU HQ Campbell)

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