Senior Manager, Service Operations-Southeast

Senior Manager, Service Operations for the Southeast Operating Area

Otis Elevator Company is searching for a highly motivated Senior Manager, Service Operations for the Southeast Operating Area to provide direction, support, and leadership for Service field operations.

On a typical day you will :

• Drive field efficiency and quality improvements to meet labor and material margin plans
• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
• Otis ONE meet or exceed installation plans; keep Otis ONE unplugged units to
• Lead O hour initiatives for territory
• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
• Provide on-going training, development, and leadership to the Maintenance operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of service in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and training

What you will need to be successful :

What we offer :

Otis is a diverse, global team with a proven legacy of innovation. When you join Otis, you become part of an innovative global industry leader with a resilient business model. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.