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Service & Lead Support Representative - HVAC
Service & Lead Support Representative - HVACTeam Enoch • Fort Worth, TX, US
Service & Lead Support Representative - HVAC

Service & Lead Support Representative - HVAC

Team Enoch • Fort Worth, TX, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Company Description

Team Enoch provides electrical, plumbing, roofing, and HVAC services to residential and commercial customers, placing a strong emphasis on value through quality, customer service, and competitive pricing. We are a high-volume provider focused on efficiency to ensure we offer the best value in the metro area. Team Enoch is dedicated to maintaining a reputation that aligns with our ambitious goals.

Role Description

We’re looking for a friendly, organized, and motivated individual to join our team as a  Customer Service & Leads Coordinator . In this role, you’ll be the first point of contact for new and existing customers — answering calls, following up on Thumbtack and web leads, scheduling HVAC jobs, and helping keep daily operations running smoothly.

Responsibilities include :

  • Responding promptly to customer inquiries and leads
  • Scheduling appointments and dispatching jobs to technicians
  • Following up on open estimates and pending leads
  • Assisting with administrative tasks and customer records
  • Providing excellent service and communication to every customer

What we’re looking for :

  • Great phone and communication skills
  • Detail-oriented and reliable
  • Comfortable working in a fast-paced, team-oriented environment
  • Basic computer skills (experience with CRM or dispatching software a plus)
  • This is an  entry-level position  with room to grow — perfect for someone who’s organized, proactive, and ready to learn the HVAC industry from the ground up.
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    Lead Support Service • Fort Worth, TX, US