Senior Forward Deployed Product Manager

Senior Forward Deployed Product Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's The Opportunity?

Demand is surging for product managers who can partner hands-on with our most strategic customers to design, deploy, and scale AI agents that deliver real business outcomes. As an FDPM, you'll sit at the intersection of product, solutions, and customer success : embedding with customers, building enterprise-grade Fin deployments, and turning frontline insight into scalable product improvements. You'll also have the opportunity to shape the forward-deployed motion at Intercom.

This is a high-ownership role for a creative, customer-obsessed product manager who thrives in fast-paced, ambiguous environments and loves bridging the gap between technical execution and real-world impact.

What Will I Be Doing?

• Partner directly with customers to design, deploy, and scale Fin AI Agent for their business. This will involve :
• Understand their goals, business challenges and technical requirements in detail
• Prepare and present demos, as well as pitch Fin
• Hands on configuration of Fin to meet their needs
• Identify and solve blockers to implementation, whether through product configuration, light custom development, or cross-functional coordination.
• Act as an AI expert, providing them with insight to achieve outstanding results with Fin
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences and project success.
• Translate frontline insights into scalable product features, collaborating with R&D teams to shape the product roadmap.
• Develop repeatable playbooks and deployment patterns that reduce implementation friction for future customers.
• Contribute to and evolve the Forward Deployed Product Management function within Intercom.

What Skills Do I Need?

Even better if you have :

Benefits

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!

The base salary range for candidates within the San Francisco Bay Area is $189,000 - $226,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).