Front Desk Agent

Job Description

Job Description

Benefits :

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

Holiday Inn Express Atlanta Downtown (or the Hotel) is seeking a Front Desk Agent who is responsible for the guest registration process and communication of Hotel services and promotions. This role is crucial to bringing the best guest experience by connecting and understanding the guest needs from arrival to departure. Front Desk Agent is expected to communicate well with the guests at the highest level of hospitality, integrity and a big smile.

Responsibilities

Must be able to work all shifts including AMs, PMs, weekends, and holidays

Continuous standing for the entire shift

Welcome guests in a warm and friendly manner, and responds to customer inquiries and requests in a timely, friendly and efficient manner

Willingness to work at overnight shift is a plus

Prior experience related to IHG is a plus

Excellent oral and written communication skills

Strong multitasking and organizational skills

Excels at working in a collaborative team environment

Self-motivated, results-driven and detail oriented

Assist and work collaboratively with other teams such as maintenance / housekeeping / valet as needed

Balance cash drawer by counting cash at beginning and end of work shift