Ambulatory Service Representative, Peri Op and Procedural Scheduling, 40 Hours, Days

Caregiver Position at UMass Memorial Health

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and / or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in / outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

II. Major Responsibilities :

• Greets visitors and / or patients for scheduled and / or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient / guardian for treatment authorization and insurance / billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications :

License / Certification / Education :

Required : High School Diploma. Preferred : Associate's or Bachelor's degree.

Experience / Skills :

Required : 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. Requires the ability to use specialized applications software and computer systems. Necessitates individuals who are multifunctional and able to work under stressful situations. Exemplifies professional behavior and excellent communication and human relations skills. Preferred : Knowledge of business office procedures and medical terminology / procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.