Service Outcomes Associate

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

As an Associate on the A / R Follow-Up Service Integrity Team, you will leverage athena’s connected data fabric to illuminate KPI performance, lead improvement projects, and influence stakeholders—so that practices are reimbursed faster and patients experience fewer billing surprises.

Key Responsibilities

Proactively investigate Tableau and Sigma dashboards to spot emerging trends in cycle rates, inflow, days in A / R, and A / R in billed status, triggering timely action and stakeholder engagement.

Analyze trends, identify root causes, and craft data-driven action plans that lift KPI performance; track impact through iterative measurement.

Lead continuous-improvement projects end-to-end—scoping, execution, and retrospective—while aligning with athenahealth-wide and departmental goals.

Present insights and progress to senior leadership and cross-functional partners through crisp, data-driven storytelling.

Actively participate in Agile ceremonies and represent the A / R Follow-Up perspective in project forums, ensuring requirements are embedded in shared solutions.

Typical Qualifications

2–4 years’ experience in healthcare revenue-cycle operations with a record of driving measurable improvements.

Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred.

Familiarity with Agile frameworks and tools (Jira, Confluence, Smartsheet, SharePoint).

Strong project-management skills; able to juggle multiple priorities, meet deadlines, and communicate risks early.

Ability to influence diverse, geographically distributed teams through data-driven storytelling and constructive challenge.

About athenahealth

athenahealth partners with healthcare organizations to drive better clinical and financial outcomes through innovative, cloud-based services. Our values—innovation, empathy, and collaboration—guide everything we build.

Equal Employment Opportunity

We celebrate diverse voices and are committed to creating an environment where every athenista can thrive. athenahealth is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

About athenahealth

Our vision : In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture : Our talented    employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment : Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you :

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative    workspaces   — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,   full-time. With consistent communication and digital collaboration tools, athenahealth   enables   employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here : athenahealth.com / careers

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