Office Operations Manager

Brief Description : An established 41-year-old IT / Telecommunications Integrator in the Upstate New York Area is looking for a unique individual to become a key player in our Victor Office Operations. We are looking for highly motivated individuals that are eager to learn and apply proven company processes for successful customer service and business management functions in the exciting field of Data communications, Data Center Operations and Security.

As the Director of Office Operations, you will oversee the accurate management of billing and service order tracking systems. You may also provide support for the following :

Partial List of Candidate’s Experience :

Maintenance of the Solution Delivery System to yield accurate and “up to date” data for order processing, billing, purchasing, sales and marketing related support.

Oversee the Accurate management of the company purchasing functions

Oversee & Support for Job Cost accounting / reporting functions and processes

Identify, research and resolve customer issues using computer data, company personnel and resources

Efficient and expedient follow up of customer inquires not immediately resolved

Research billing issues

Recognize, document and alert supervisor of trends in customer calls and service issues

Recommend process improvements

Support for Marketing and Sales Staff

Assist with seminars, user days, exhibitions, etc

Serve as point person for maintenance, mailing, supplies, bills etc.

Schedule Meetings

HR Management Functions

Assist in the development and enforcement of company policies

Employee Manual

Payroll

Organize Office Operations

Manage relationships with vendors

Company Culture Ambassador

Create, Schedule & Oversee Team Building Events

Provide General Support to visitors

Manage Customer Service Systems through telephone reporting and CRM management and updating

Support for customers looking for support through telephone conversations and CRM system

Other Duties not assigned

Job Requirements

Proficient with Internet and Data Entry / Strong Computer Skills / Microsoft office

Exposure to billing systems helpful – QuickBooks exposure a plus

Prefer 2 years college+, will consider experience and other training as alternative requirement

Neat, Professional Personal Presentation

Accomplished written and verbal communication skills

Task Oriented

Detail Oriented

Ability to Multitask

Other Personal Skills

Strong Initiative, Problem Solver, Ability to speak in a polite and professional manner

Outgoing and Personable, Spontaneous / Quick Thinker, Organized