Manager (IC), Regulatory Resolution Team

Regulatory Resolution Team Member

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Regulatory Resolution Team is responsible for responding to highly sensitive and visible regulatory inquiries and complaints. This team is responsible for delivering thorough reviews, advocacy, risk analysis, and collaborative resolutions that uphold regulatory compliance and drive member satisfaction. These inquiries require elite execution, precision, and compliance with state and federal regulations, internal operations and company policies. The RRT's work is critical to protecting the organization's reputation and maintaining trust with members, regulatory bodies and stakeholders. Responsibilities include :

• Review and draft all responses to member and provider regulatory complaints.
• Work collaboratively across multiple internal stakeholders and experts to ensure accurate and complaint responses.
• Strategically manage complex complaints to resolution, escalating to leadership as appropriate.
• Ensure responses are consistent with internal policies, state and federal requirements.
• Ensure responses are concise, accurate and written with an eye towards the regulator recipient.
• Ensure responses are timely and complete, meeting all regulatory due dates.

In order to be successful in this role you must exhibit the following :

Required Qualifications :

Preferred Qualifications :

Education : Bachelors degree required or equivalent years of relevant experience.

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : $60,300.00 - $145,860.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 19 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.