Provider Patient Concierge Rep

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will :

• Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service / support.
• Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provides Special Handling, VIP and support to Medical Groups / IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
• Marketing Concierge
• Provide Sales field calls to referring physicians
• Responsible for working with Sales / Marketing / Communications team at Health fairs, forums, group informational talks, etc.
• Provide set up and assistance with Physician Portal
• Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
• Provide educational information and assisting in campaign roll-outs to selected providers and patients
• Responsible for working with Marketing Director to roll out monthly / quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

If You Are :

To Ensure Success in This Role, You Must Have :

We Offer :