Senior VoIP Application Engineer

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

We are looking for a highly skilled VOIP Application Engineer to join our this role you will be responsible for the design implementation and maintenance of VOIP (Voice over IP) applications ensuring their reliability performance and scalability. You will work closely with engineering operations and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products.

The ideal candidate will have hands-on experience with VOIP technologies application troubleshooting and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP RTP WebRTC) telephony systems and the ability to develop and support VOIP applications will be crucial to success in this role.

Key Responsibilities :

• VOIP Application Design & Development : Develop and maintain high-quality VOIP applications that meet customer needs focusing on reliability performance and scalability.
• System Integration : Integrate VOIP solutions with third-party systems ensuring seamless communication between internal and external platforms.
• Troubleshooting & Issue Resolution : Provide support for complex VOIP issues including system failures call quality problems and application errors. Work to quickly diagnose and resolve issues.
• Collaboration with Teams : Work closely with cross-functional teams including engineering product management and operations to ensure seamless deployment and operation of VOIP applications.
• Testing & Quality Assurance : Test new VOIP features products and services ensuring they meet quality standards before deployment.
• Documentation : Create and maintain technical documentation for VOIP applications including system architecture troubleshooting guides and integration processes.
• Optimization : Continuously monitor and optimize VOIP applications to improve performance scalability and user experience.
• Security & Compliance : Ensure VOIP applications meet security standards and compliance requirements.
• Customer Support : Assist internal and external teams with troubleshooting providing solutions and offering expert guidance on VOIP-related issues.
• Innovation : Stay current with emerging VOIP technologies and trends contributing to the development of new features and improvements to existing applications.

Qualifications :

Preferred Qualifications :

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

The expected hiring range is $100000 - $185000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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Required Experience :

Senior IC

Key Skills

Continuous Integration,SQL,.NET,Debugging,C / C++,Go,Root cause Analysis,ASP.NET,C#,Application Development,JavaScript,Teradata

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 185000