Field Service Technician

Overview

At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. We are expanding our global team and looking for talented individuals like you!

Field Service Technician

Position Purpose

Provide technical support to national accounts, distributors and end users. Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements. Provide distributor and customer equipment solution training.

Principle Accountabilities

• This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
• Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.g. WAT dispensers, product protection systems, case sealers, case erectors, etc.
• Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
• Establish a regular Preventive Maintenance program for existing end user accounts. Build relationships with back of house contact and gather feedback.
• Assist in the development, definition, and documentation of Technical Sales "best practices" including but not limited to : RFQ / RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
• Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
• Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals.
• Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
• Handle technical support calls - via phone, email and website.
• Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
• Perform other duties as assigned.

Essential Skills and Experience

Job Type

Full-time

Pay

$20.67 - $23.53 per hour

Benefits

Schedule

Experience

Work Location

On-site

Why Choose IPG?

At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!

J-18808-Ljbffr