Store Manager

Overview

Position : General Manager – Pet Care Center.

Location : Queens, NY.

Base pay range : $88,000 – $92,000 per year.

Seniority level : Mid‑Senior.

Employment type : Full‑time.

Function : Sales and Customer Service.

Responsibilities

The General Manager leads the Pet Care Center to deliver a high‑performing team and profitable business while focusing on pet welfare, guest service, and operational excellence.

• People : Build and develop a diverse team that embodies the Petco brand; attract, hire, and retain top talent; train, coach, and develop leaders and hourly partners; foster a culture of teamwork, inclusion, and collaboration; manage partner performance and promote continuous improvement.
• Performance : Meet or exceed sales, profitability, and operational goals; schedule labor to maximize productivity; review financial and operational reports; identify under‑performance and implement improvement strategies; market the Center and oversee events.
• Process : Ensure the health, welfare, and proper handling of animals; maintain merchandising and inventory standards; complete accounting, inventory, and payroll paperwork; keep the Center's appearance and safety standards; protect pets and merchandise; open and close the Center according to policy.
• Other Essential Duties : Model inspiring leadership, promote safety, foster collaboration, prioritize talent development, and engage with the community as Petco’s brand ambassador.

Qualifications

Supervisory Responsibility

The General Manager directly supervises a team of leaders and all Pet Care Center partners.

Benefits

EEO Statement

Petco is an Equal Opportunity Employer.

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