IT Support Specialist

Join to apply for the IT Support Specialist role at The Chefs' Warehouse

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality.

Mission : The mission of The Chefs' Warehouse is to provide the world's greatest ingredients to the world's best chefs.

Our C.H.E.F.S. Values :

Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Position Summary : As a member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company.

What you'll do :

• Experience with utilizing a ticket system to document nature of incident, request, and resolution.
• Working Knowledge and experience with Active Directory Users and Groups.
• Hands-on experience supporting and administrating on-premises and cloud-based systems such Azure AD, Microsoft 365, SharePoint, etc.
• Experience with troubleshooting Windows OS.
• Basic Networking and troubleshooting.
• Provide 1st-level support including installing and upgrading software, application configuration.
• Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices.
• Create and maintain technical documentation for company deployed technologies.
• Positive attitude and patience with ability to approach issue resolution with a sense of ownership.
• Excellent communication skills and work well in a team environment.
• Perform Office 365 maintenance including migrations / backups
• Ability to troubleshoot network, Wi-Fi, and server issues.
• Scan network for system and application vulnerabilities, remediate issues
• Management of Hyperconverged system running virtual servers
• Manage Citrix environment
• Windows server support following best practices for AD, DNS, & GPO administration.
• Implement security best practices for Active Directory and Office 365 using SSO
• Manage system backups and replication of DR site
• Management of Mitel VOIP Systems
• Create and deploy OS images for various devices
• Monitor network devices and server resources,
• Provide reports using various tools on application response time and system up time
• Report on all routine maintenance tasks, including backups, device patching

About you :

Perks & Benefits :

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws.

J-18808-Ljbffr