IT Support Specialist

Join to apply for the IT Support Specialist role at Y-Tech, LLC.

This position involves planning and delivering customer support services, including installation, troubleshooting, user assistance, and training. Key functions may include :

• Diagnosing and resolving problems in response to customer-reported incidents,
• Planning and analyzing work processes,
• Researching and reporting on trends and patterns of problems,
• Developing training materials and conducting training sessions on computing / information systems,
• Maintaining problem tracking databases,
• Installing, troubleshooting, and maintaining hardware and software,
• Performing backup and recovery operations,
• Maintaining property accountability for all IT equipment and software,
• Conducting inventories of IT equipment as requested by the Project Manager,
• Consulting with users to identify needs and requirements,
• Conducting feasibility studies and trade-off analyses,
• Preparing business cases, and
• Applying information security and cybersecurity policies rigorously.

Additional responsibilities may include supporting the Client's eProcurement system, which is part of its SAP-based enterprise resource planning system. Support tasks may involve retrieving data, troubleshooting applications, setting up printers, managing stored procedures, and maintaining tables as needed.

Minimum experience required :

Security and certification requirements :

Additional details :

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