Director Customer Partner, Manufacturing & Energy Portfolio Leader

remote type

Fully Remote

locations

New York, NY, USA

Research Triangle Park, NC, USA

KUS51630 No City (KUS51630) Georgia Default NB6

Houston (US152472)

time type

Full time

posted on

Posted Yesterday

job requisition id

R-52376

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on an exciting challenge as an Customer Partner & M&E Portfolio Leader Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As Portfolio Leader, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as a Customer Partner & Portfolio leader, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead or Portfolio accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. You're not just an expert in our industryyou're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of account and portfolio P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management then we can't wait to meet you. Join our team and let's make remarkable things happen together.

The Manufacturing & Energy Portfolio Leader manages a team of Customer Partners with end-to-end responsibility for relationship management, account growth and profitability across the M&E Portfolio accounts.

Responsible for an Industry Segment with Market & Portfolio expertise and scope

Responsible for unit financial targets - volume, signings and revenue targets

Leadership eminence, people management & building organizational capabilities

Customer Success :

Create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers

Senior advisor to customer; differentiate Kyndryl based on our unique value and through making full use of our ecosystem

Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score / Customer Satisfaction and relationship & team building activities for customer / employee satisfaction

Teams with the Delivery Partner who manages day to day delivery and account management

Commercial Success :

Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals

Conceptualize and execute strong "win strategy" to convert new scope deals for targeted accounts

Deliver on budget, owning revenue, profit / loss, and growth objectives (opportunity identification and ownership) for existing customer accounts

Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth.

Increases utilization and billability of resources assigned to their account

Distinctive Expertise :

Build deep industry expertise and apply that expertise to help customers realize value

Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions brining all off Kyndryl's value to the customer

Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship

Act as door opener to new relationships within the customer

Ensure account compliance and lead accounts with integrity

People :

Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent through leadership of immediate and broader team

Mentors junior Account Partners and provides skills assessment

Act as a steward of the Kyndryl culture

Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others. Required Skills & Experience :

7+ years of experience managing sales process end-to-end

5+ years experience running account P&L

Deep knowledge of business and technology trends and industry best practices

Manufacturing & Energy Industry Expertise

Proven experience with revenue growth, cost, profitability, trends, and risks

Open minded and empathetic approach in relationships with customers

People leadership experience

Preferred Skills & Experience :

Bachelor's degree or Master's degree

Sales experience in technical solutions

Compensation :

The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations :

California : $175,080 to $343,920

Colorado : $159,240 to $286,560

New York City : $191,040 to $343,920

Washington : $175,080 to $315,240

Washington DC : $175,080 to $315,240

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note : If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.