Lead Digital Customer Growth - FirstNet

Lead Digital Customer Growth (FirstNet)

This position requires office presence of a minimum of five days per week and is only located in the location(s) posted. No relocation is offered.

Work Locations : Dallas, TX

Overview : Join AT&T and reimagine the communications and technologies that connect the world. Business Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the futureyou'll create it.

Position Summary : The Lead Digital Customer Growth (FirstNet) will support the end-to-end digital experience strategy to engage and grow the FirstNet user base. This role will focus on optimizing digital touchpoints to deliver a seamless, mission-critical customer journey that supports the unique needs of public safety professionals. The ideal candidate is a strategic digital growth leader with an understanding of digital marketing, user experience, and data-driven growth strategies in complex, high-stakes environments.

AT&T FirstNet is the nationwide public safety broadband network dedicated to America's first responders and the extended public safety community. It is a unique and dedicated network built specifically to meet the critical communication needs of firefighters, law enforcement, paramedics, 911 communicators, emergency managers, and other essential personnel who support emergency response.

Key Roles and Responsibilities :

• Develop & support a comprehensive digital growth strategy for the FirstNet digital ecosystem, including web, mobile, and app platforms.
• Support the end-to-end digital customer journey for FirstNet, ensuring it meets the unique requirements of public safety users.
• Lead cross-functional collaboration across marketing, product, technology, and customer experience teams to drive digital initiatives that increase adoption, engagement, and retention.
• Work alongside Data Analysts to leverage digital performance data for ongoing optimization efforts.
• Support digital content strategy, UX / UI enhancements, and digital marketing integrations tailored to the FirstNet audience.
• Partner with Technology teams on project intake forms, Business Requirements Documents (BRDs), and provide consultation during development phases.
• Champion a customer-centric approach with a focus on mission-critical reliability and accessibility.
• Monitor key performance indicators (KPIs) related to digital growth, user engagement, and conversion metrics, adjusting strategies to meet evolving goals.

Education Preferred :

Experience :

Our Lead Digital Customer Growth (FirstNet) earn between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

Weekly Hours : 40

Time Type : Regular

Location : Dallas, Texas

Salary Range : $143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.