IT Field Engineer II

IT Field Engineer II

Department : Service Delivery

Employment Type : Full Time

Location : Los Angeles, California

Description

The Field Engineer II is responsible for providing mid-to-advanced level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence.

Our People : Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it is a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together.

Our Core Focus : Our team members play a pivotal role in our focus : Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth : We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

• Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
• Have full-time access to a vehicle, a valid driver's license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada
• Drive to clients' offices as required by remote staff
• Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time
• Set up new computer hardware, software, and peripherals
• Train and educate VC3 clients on technical standards
• Troubleshoot and resolve issues that require an onsite presence with :

Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office

Additional Responsibilities

Skills, Knowledge and Expertise

Windows Server

Hyper-V

Additional information you will want to know :

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Want to know more about what it's like to be a Field Engineer? Take a look here.

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