Front Desk Supervisor

Front Desk Agent

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Essential Functions:

• Lead by example by welcoming guests in a warm, professional, and personable manner, ensuring a consistently high standard of service from the team.
• Oversee front desk operations, including accurate posting of charges and monitoring team compliance with financial and operational procedures.
• Anticipate guests' needs and support the team in creating personalized, memorable experiences and effective service recovery solutions.
• Provide guidance and support to operators, reservations, and front desk agents as needed.
• Facilitate clear communication and collaboration with all departments to ensure seamless guest satisfaction and smooth daily operations.
• Train, coach, and mentor Front Desk Agents to maintain service excellence and operational consistency.
• Monitor adherence to company policies, procedures, and brand standards, addressing issues promptly and constructively.
• Assist Front Office Leaders with administrative tasks, reporting, scheduling, and operational planning as required.
• Perform all other duties assigned by Front Office Leadership.

This position requires open availability.

This position requires the following knowledge, skills and abilities:

• Hotel experience is not required fun and welcoming personality is a MUST
• A minimum of 1-2 years hospitality experience is preferred but not required
• Excellent communication skills; both verbal and written
• Exceptional organizational skills
• Ability to smile while multi-tasking and meeting your deadlines
• Flexible schedule is required to meet the needs of the business

Pay Rate: Hourly $24

Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC