Pharmacy Technician, Customer Experience

Pharmacy Technician, Customer Experience

Company Overview :

ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.

Equal Employment Opportunity (EEO) and Affirmative Action Commitment

Revive RX is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.

Summary / Objective

Enhances customer satisfaction by providing technical support, resolving issues, and ensuring a smooth interaction with the company's products and services. Responsible for tracking customer experiences, collaborating with various teams to improve services, and responding to customer inquiries promptly and effectively.

Essential Functions

• Weekend and late-night work may be required.

Provides information to customers about products or services. Assists customers in understanding the features, benefits, and pricing of products or services.

Handles the purchase process, ensures orders are accurate, creates customer accounts, and processes payments securely.

Communicates with customers via phone, SMS, or email to answer questions about products or services. Addresses customer inquiries and concerns through various communication channels.

Updates patient on any delays in prescription fulfillment and offering solutions when able

Responds to customer inquiries regarding shipping status of orders, order tracking, and order status changes. Keeps customers informed about the progress of their orders.

Processes invoices for payment and ensuring payment is received from the customer. Manages the financial aspect of customer transactions.

Identifies customer needs and takes proactive steps to maintain positive experiences and anticipates and meets customer needs to create positive interactions.

Documents records of customer interactions, issues, and feedback for reference and analysis.

Ensures completion of daily tasks assigned to the Customer Experience department.

Communicates with providers when necessary to resolve prescription clarifications.

Performs other related duties as required and assigned.

Skills and Attributes

Excellent written and verbal communication skills

Flexibility and desire to take on additional responsibilities

Ability to multi-task while maintaining attention to detail and deadlines

Empathetic - Ability to appreciate and be sensitive to the feelings of others.

Problem solving and time management skills

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