Marketing Manager

FIDELITY HOTEL is hiring for a MARKETING MANAGER

Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do :

• Maintain and update the Fidelity Hotel and outlet websites, including copy, promotions, event calendars, and overall accuracy.
• Produce revenue-driving email campaigns with engaging content and visuals; ensure clear, guest-facing communication.
• Manage online listings (Google, Yelp, TripAdvisor, OpenTable, etc.) to ensure all property information is accurate and up to date.
• Develop and execute creative, on-brand promotions and activations aligned with revenue and brand goals; regularly audit and refresh content across all platforms.
• Plan, promote, and manage all events, pop-ups, and community programming; provide on-site support and internal communication through SOPs.
• Build strategic partnerships to enhance local presence and drive engagement through innovative collaborations and events.
• Develop and maintain monthly, quarterly, and annual content calendars; create and manage content-including video-for all social media platforms.
• Oversee social media strategy and account performance; track KPIs and deliver monthly reports to key stakeholders.
• Stay current on social media trends and emerging marketing opportunities to keep the brand relevant.
• Ensure all marketing materials and on-site collateral are on-brand, updated, and visually consistent; support design needs across departments.
• Write clear, on-brand copy for digital and print assets including emails, websites, menus, and sales materials.
• Coordinate and manage photoshoots and media requests; liaise with third-party agencies to deliver on marketing objectives.

Who you are :

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees :

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.