Job Description:
Serves customers by installing and servicing machinery and equipment. Verifies that all service meets customer specifications and is in accordance with Company quality standards.
Job Duties:
· Serves new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems.
· Planning daily travel schedule.
· Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
· Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
· Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
· Documents service and installation actions by completing forms; reports; logs and records.
· Maintains customer confidence by keeping service information confidential.
· Updates job knowledge by participating in educational opportunities, reading professional publications.
· Trains customers on programming, and full function operation of machinery and equipment.
· Accomplishes operations and organization mission by completing related results as needed.
· Provide phone support to customers when not in the field.
· Attends 2 to 4 trade shows annually.
· Around 70% of the time travel to job sites with the United States and occasionally Canada and Mexico.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
· Education/Training: Mechatronics or equivalent.
· Experience/Skills: Strong background in reading electrical schematics and electronics troubleshooting. Must be able to work independently with little to no supervision. Analyze information; use judgment; develop and maintain client relationships; equipment maintenance; strong written and verbal communication; quality focus; results driven; supply management.
TRAINING
We will train the Service Technician on the mechanical assembly of the machines, the electrical wiring and the software installation. The training will be 4-6 months long, once completed, the Service Technician will start to travel with another Service Technician to learn how to install new machines.
The training will continue with older machines, how to fix and how to refurbish them.
Installation & Service Technician • Rockford, IL, US
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