Electrical Journeyman Service Technician

Hoover Electric, Plumbing, Heating, and CoolingTroy, MI, US

30+ days ago

Job type

Full-time

Job description

Job Description

Description :

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team.

We’re looking to continue our growth by adding a new Residential Service Electrician who is both skilled and customer focused!

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What’s in it for you?

Competitive Pay : $27-37 / Hour DOE
Comprehensive Benefits Package :
Medical
Dental
Vision
Prescription
Life Insurance
Short Term / Long Term Disability Coverage
Employee Assistance Program (EAP)
NB Fitness Discount
6 Paid Holidays
Paid Time Off + Vacation
Biweekly Pay!
Consistent Weekly Work Schedule
Company provided : Gas Card, Truck, iPad and Uniforms
Ability to dispatch from home!
Company match 401K Retirement Plan
Ongoing Weekly Training – Enhance your sills both technically and professionally.

What you’ll accomplish :

While technical expertise is essential, success in this role is defined by your ability to build trust with homeowners, communicate clearly, and offer smart, value-driven solutions that improve safety, efficiency, and long-term system performance.

Diagnose, troubleshoot and repair residential electrical issues with precision and efficiency

Educate homeowners on technical findings, recommended solutions, and potential associated costs.

Conduct full-home safety inspections (60–90 minutes) to identify hidden issues or safety concerns

Proactively recommend upgrades or preventative improvements (e.g., wiring replacement, circuit panel upgrades, GFCI outlets, surge protection)

Prepare detailed quotes and service invoices using company software (Service Titan)

Participate in training sessions to strengthen your technical expertise and customer communication skills

What Success Looks Like :

Complete 3–4 service calls per day

70%+ conversion rate on recommended repairs or upgrades

Deliver thorough and insightful whole-home safety inspections on each visit (60-90 minuets)

Actively promote and contribute to membership plan sales

Consistently keep monthly call-back rates low through quality workmanship

Build strong relationships with homeowners and deliver 5-star customer experiences

Traits we admire :

Professional : Proven customer service skills with the ability to explain complex issues in simple terms

Coachable : You are a high energy and are driven to seek continuous improvement

A teammate : you enjoy working in small teams, building relationships, and supporting others

Quality focused : Solid diagnostic and problem-solving skills

Customer-first mindset : you love helping people, and have a commitment to doing the job right the first time

Entrepreneurial : Willing to ask for the business

Requirements :

State-issued Journeyman Electrical license required

4+ years of experience in Electrical Work

1-2 years of residential electrical service experience (more a plus)

Valid driver’s license with a clean driving record

Experience using Service Titan or other service management software preferred

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Electrical Journeyman • Troy, MI, US

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