Lead Operations Engineer

A company is looking for a Lead Operations Engineer to troubleshoot and maintain voice service systems.

Key Responsibilities

Troubleshoot and resolve SIP / VoIP call failures and analyze SIP ladder diagrams

Investigate routing / service logic issues on various platforms and provide hands-on support for call path integrity

Collaborate with internal teams to resolve IP network-related problems impacting voice services

Required Qualifications

Minimum 5 years of experience supporting SIP and VoIP technologies

Proficiency in reading SIP ladder diagrams and understanding session parameters

Strong knowledge of IP networking fundamentals, including routing and switching

Hands-on experience with Ribbon SBC platforms and related voice infrastructure

Familiarity with Linux OS and APIs such as SOAP, JSON, and XML