IT Services Technician

Job Description

Job Description

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others?

Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL.

We'll Provide :

A collaborative work environment with the ability to learn about many different industries

Salary of $55,000-65,000

Room for professional growth

Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage

What You'll Do :

Provide support to end users via remote support sessions and on-site

Provide support for Microsoft technologies including Windows and Office 365

Configure and deploy new laptop and desktop systems

Document incidents and follow resolution procedures

Provide exceptional customer service at all times

Skills You'll Need :

1-2 years of previous technical support experience

Experience with building desktops and troubleshooting hardware issues

Enjoy working as part of a collaborative team and in a fast-paced environment

Analytical thinking, problem solving, and the ability to learn quickly

Ability to work a light, rotating on-call schedule

Technical curiosity!

Associate's or Bachelor's degree in an Information Technology related field is preferred

Experience with Active Directory and Group Policy a plus

Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role

Next Steps :

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here : https : / / www.ondemandassessment.com / o / JB - UBH2WVK3X / landing?u=1182753