Regional Operational Excellence Director

Aramark • Charlotte, NC, US

17 days ago

Job type

Full-time

Job description

Regional Operational Excellence Director

Aramark Healthcare+ is seeking candidates for a Regional Operational Excellence Director position. This role supports the Southeast Region of our Healthcare+ line of business driving operational programs, brand standards and mobilization support to new and existing customers.

This team of multidisciplinary subject matter experts uniquely positions Aramark to deliver high-level customer service experiences through Aramark programs across retail, food production and patient nutrition services as well as other unique services offered to our clients. Through these programs we optimize people, products, and processes to deliver high-level service.

The Regional Operational Excellence Director is responsible for mobilization, startup data gathering and entry into approved Aramark systems. Training front line and management teams in Aramark programs and processes. Assisting in the field support, program audits, remediation actions, surveys, and updates through individual on-site support.

The salary range for this position is $85,000 to $100,000 commensurate with experience.

Job Responsibilities

Organizational Responsibilities :

Proactively supports accounts across the region and members of the regional team.
Maintain good relationships with Regional Vice Presidents, Vice Presidents, District Managers, General Managers and Directors of Business Development.
Works with members of the Healthcare Center of Excellence Team, Aramark IT, Operations Support and Vendor experts in delivering Aramark programs to accounts.
All program functions at clients' sites are consistent with the objectives, financial parameters, and technical needs required per contracts.
Reports to Regional Project Manager supporting District Managers, Vice President of Operations, Front Line Managers.

Position Responsibilities :

Ability to work remotely in a 75%- 90% travel role.

Assist with the mobilization / start-up of new business.

Perform front line task assignments as directed in mobilizations and site support visits.

Provide onsite management support as directed.

As directed from leadership, prepare procedures, flow charts and reports in support operational benchmarking and other programs as needed.

Collect data, analyze and report out on performance of patient dining, food production, retail dining.

Perform quality control / quality assurance of the data collected.

Facilitate FSQA auditing with training plan, and leadership follow up as needed.

Provide technical training to field personnel in the operation, configuration, diagnostics, and troubleshooting, patient experience, KPI's and systems per line of service.

Perform site remediation actions as directed from leadership for program updates and assessments per line of service.

Serve as a strong support resource and mentor / coach for leaders and managers.

Assist District Managers and front line mangers in assessing performance metrics to demonstrate value to our customers.

Drive improved operating effectiveness and efficiency with standardized programs, tools, and processes.

Train Front Line Managers and District Managers to lead and deliver systems and process training.

Effectively deliver new program material to regions, districts, and clients.

Proactively identify best practices for development within the market.

Support the development, training, and execution of operating standards per line of service in mobilizations and site remediation activities per line of service

Assist with standard key performance indicator (KPI) reports to management that reflect client needs for areas such as equipment maintenance status, labor, and asset utilization, product cost and utilization.

Interface with Center of Excellence, Healthcare Hospitality, Clinical Nutrition, Retail Dining, Patient Experience, Development, Costing and Analytics teams.

Perform all other duties as assigned from the Healthcare Center of Excellence Leadership.

Qualifications

Knowledge, Skills and Abilities :

Exhibit an aptitude and track record of being able to "influence others without formal authority"

Working knowledge or ability to learn a variety of computer software packages such as Microsoft Office and Smartsheets

Have strong track record of managing, utilizing, and training the programs, systems, and operational procedures

Strong interpersonal skills and expertise in working with diverse groups of individuals and building partnerships.

Willing to travel more than 75% -90% of the time

Willing to work ten days on and four day off rotations as needed

Qualifications :

BA or equivalent experience with a minimum of 5 years' experience

Healthcare experience preferred

Food service management and quality assurance experience required.

Demonstrated ability to effectively manage multiple priorities and business relationships.

Excellent oral, leadership and communication skills.

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Director Operational Excellence • Charlotte, NC, US

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