Academic Application Support Associate

Academic Application Support Associate

Job No : 496903

Department : IT Projects

Local Title : Academic Application Support Associate

Budget Title : Instructional Support Associate

Work Type : Full Time

Location : Brooklyn, NY

Categories : Administrative, Information Technology

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit : UUP

Job Summary :

The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Instructional Support Associate / Academic Application Support Associate.

The Instructional Support Associate provides technical and academic application support to faculty, staff, and students, focusing on learning management systems (LMS), instructional technology, and digital learning tools. This role ensures the effective use of technology in teaching and learning by offering training, troubleshooting, and instructional design assistance. The position works collaboratively with faculty, instructional designers, and IT staff to enhance academic experience.

Duties & Responsibilities

Academic Application & LMS Support :

• Provide frontline support for the campus learning management system (Brightspace), including troubleshooting issues, managing user access, and assisting with course setup.
• Assist faculty with LMS course design, content development, and integration of multimedia resources to enhance online and hybrid learning.
• Support faculty and students with third-party educational tools and integrations, such as Zoom, Panopto, Turnitin, Respondus, and other academic applications.
• Maintain documentation, FAQs, and self-help resources for faculty and students on LMS and instructional technology use.

Instructional Technology & Faculty Support :

Technical & User Support :

Required Qualifications :

Preferred Qualifications :

Work Schedule :

Monday to Friday; 9 : 00am to 5 : 00pm (Full-Time)

Salary Grade / Rank :

SL-2

S alary Range :

Commensurate with experience and qualifications

E xecutive Order :

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement :

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu

Advertised : August 13, 2025 Eastern Daylight Time

Applications close :

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